Privacy Policy

At Match Experience Hospitality, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.

This Privacy Policy provides clear information about how we handle your personal data. It applies to all interactions with our website and services, including:

• Signing up for our newsletter
• Registering an account
• Requesting contact or callbacks
• Registering interest in our products or services
• Making purchases
• Participating in competitions or surveys

Please read this policy alongside any additional privacy notices we may provide on specific occasions, so you are fully informed about how and why we use your data.

We may update this Privacy Policy from time to time. The latest version will be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Our website may contain links to third-party websites, plug-ins, or applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you.

We do not control third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

We collect various types of personal data to provide and improve our services. The categories of data we may collect include:

• Identity Data: First name, last name, username, title, date of birth, country of residence, language, and gender.
• Contact Data: Billing and delivery addresses, email address, and telephone number.
• Financial Data: Bank account and payment card details. We may receive payment card details for processing, but we do not store payment card details after the transaction is completed.
• Transaction Data: Details about payments and purchases you make through our services.
• Technical Data: IP address, login data, browser type and version, time zone, operating system, platform, and other technology used to access our website.
• Profile Data: Username, password, order history, interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences for receiving marketing and communications from us.

We use your personal data to:

• Process bookings and payments for hospitality packages
• Provide event updates, itinerary details, and personalized services
• Communicate with you regarding your interests, requests, registrations, or inquiries
• Improve our website, products, and overall customer experience
• Comply with legal obligations and prevent fraud

We may share your personal data with:

• Service Providers: Companies that assist us in operating our business and delivering services (e.g., payment processors, customer support platforms)
• Legal Authorities: When required by law or to protect our rights
• Business Transactions: Third parties in connection with business transactions such as mergers, acquisitions, or corporate restructuring

We ensure that any third parties with whom we share your data maintain appropriate data protection standards.

We implement strict technical and organizational measures to protect your data. While no system is 100% secure, we use encryption, firewalls, secure servers, and access controls to safeguard your personal information.

You have the right to:

• Request access to your personal data
• Correct or update inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal and business obligations)

To exercise any of these rights, please contact us at:

sales@matchexphospitality.com

As we serve clients globally and work with international partners (including in the US, Europe, and the UAE), your data may be transferred outside your country of residence.

All data transfers are conducted in compliance with applicable data protection laws.

If you have any questions or concerns about this Privacy Policy or how we use your data, please contact us at:

sales@matchexphospitality.com