Refund & Cancellation
Policy

Thank you for your interest in Match Experience Hospitality. Please review this Refund and Cancellation Policy carefully before completing your purchase.

By submitting your request, you are offering to enter into a binding contract for the selected Hospitality Packages, subject to the:

• Match Experience Hospitality Sales Regulations
• FIFA World Cup 26™ Ticket Terms of Use (for events in Canada, Mexico, and the USA)
• Stadium Code of Conduct
• Product Description

Please note: Submitting a request form does not guarantee availability. A contract is created only once your request has been formally accepted by Match Experience Hospitality. All relevant documents are available upon request or can be downloaded from our website.

• A non-refundable registration fee of USD $1,000.00 applies.
• Cancellations are permitted only until tickets have been purchased on your behalf.
• Once tickets have been purchased, no refunds will be issued under any circumstances.

• All teams and players must complete the official registration process before the stated deadline.
• Entry fees (if applicable) are non-refundable unless the event is canceled by the organizers.
• Registrations are non-transferable without prior written approval from the tournament committee.

• A non-refundable service charge of USD $500.00 applies.
• You may cancel your package at any time.
• In the event of cancellation, a refund will be issued minus the following (if already incurred):

1. USD $500.00 service charge
2. Travel insurance
3. Airline tickets
4. Hotel accommodation
5. Match tickets

• All sales are final. No changes, cancellations, or refunds will be permitted unless expressly stated above.
• Tickets must not be used for promotions, lotteries, giveaways, or bundled sales without prior written consent.
• Tickets may not be resold or transferred unless specifically permitted in writing by Match Experience Hospitality.
• Prices are exclusive of applicable taxes (VAT, GST, consumption tax, etc.), which will be added at checkout or invoicing where applicable.
• Payments must be made in accordance with our official Sales Regulations.
• All brochures, catalogues, and marketing materials are for illustrative purposes only and do not form part of a formal offer.

Your contact details will be handled in accordance with our Privacy Policy.
You may opt in to receive updates:

• I agree to be contacted via email, phone, or SMS with news about Match Experience Hospitality events and services.
• I consent to Match Experience Hospitality sharing my contact information with affiliated partners (including On Location) for event-related offers.
• If you have any questions or require further assistance, please contact us at:
  sales@matchexphospitality.com

All sales with Match Experience Hospitality are final.
For Ticket-Only Deals:

• The USD $1,000.00 registration fee is non-refundable.
• Cancellations are permitted only prior to ticket purchase.
• Cancellations are permitted; however, refunds will exclude the USD $500.00 service charge and any costs already incurred (including insurance, travel, accommodation, and match tickets).

By submitting a booking request, you agree to comply with our Sales Regulations, the FIFA World Cup 26™ Ticket Terms of Use, the Stadium Code of Conduct, and our Privacy Policy.

For assistance, please contact:

sales@matchexphospitality.com